How NOT to write a sales email and writing an effective one.

January 5, 2016

On this episode of MSPradio, we discuss a previous blog post about how NOT to write a sales email and chat about some easy tips to refine and strengthen your sales emails.

There are a lot of good strategies for writing effective sales emails. But there are a lot of ways to screw it up too!

Profile of an IT Manager and CEO of CMIT Solutions of Wallstreet & Grand Central

December 30, 2015

Every once in a while, it's nice to take a step back and hear about a peer's experience and perspective in running their business. A lot of MSPs face the same challenges, but many of them tackle those challenges in very different ways.

On this episode of MSPradio, we chat with Evan Stein, CEO of CMIT Solutions of Wallstreet & Grand Central, about how he got started in managed IT services and how he deals with the everyday challenges of being an MSP.

Tune in now and hear how Evan has been able to effectively grow his business!

How NOT to write a sales email with Joe Tavano

December 11, 2015

There are a lot of good strategies for writing effective sales emails. But there are a lot of ways to screw it up too!

On this episode of MSPradio, we discuss a previous blog post about how NOT to write a sales email and chat about some easy tips to refine and strengthen your sales emails.

Tune in now and find out if your sales emails are getting the job done!

Design & Branding Tips for MSPs from Liz Musgrave

December 4, 2015

While we don't have a fresh new show for you this week, we do have some bonus material to share with you. Last week we chatted with the entire Grow Your Business Bar team from Navigate 2015, but we actually held an extended conversation with Liz Musgrave, Creative Marketing Associate at Continuum. She shared some tips on design and branding for MSPs and how you can take advantage of simple tools to create a professional, customized brand experience.

Tune in now and learn about how you can improve your branding with this special bonus material episode!

Making the Leap to Managed IT Services - Milton Bartley, ImageQuest

November 7, 2015

On this episode of MSPradio, we chat with Milton Bartley, CEO, President & Co-Founder of ImageQuest, about how he has been able to successfully reposition is office equipment business into a true technology solution provider.

A lot of companies recognize the opportunity to offer managed IT services to their clients, but that transition is easier said than done. There's a lot you need to consider, including new technology, new training, organizational changes and more.

Listen to the replay to learn how you can effectively and successfully make the leap to managed IT services!

How to Create Profitable Managed Services Packages - Chris Johnson

October 23, 2015

On this episode of MSPradio, we chat with Chris Johnson, CEO & Co-Founder of Untangled Solutions, about his keys to success when pricing and packaging his services and how it has contributed to his business growth.

It can be difficult to find best practices for pricing and packaging your services. Whether you decide to bundle your services, create tiers, itemize or customize pricing for each client, you need to consider what strategy will be most profitable and scalable for your business.
Listen to the replay to find out how you can refine your pricing and packaging strategy!

Keys to an Effective Backup Strategy with David Wells, R1Soft

October 19, 2015

On this episode of MSPradio, we chat with David Wells, Account Manager at R1Soft, about how both MSPs and Web Hosting Providers can create effective backup strategies and bring on new clients.

Backup is a big market opportunity for channel companies these days, whether you're an MSP, Web Hosting Provider, Reseller or IT Solution Provider. In order to take advantage of this opportunity, you need to choose the right backup solution and make sure you can successfully manage backups for your clients.

Listen to this replay now and start growing your BDR line of business!

3 Technologies That Will Transform Your Business in the Next 12 Months

October 8, 2015

On this episode of MSPradio, we chat with Eric Townsend, Director of MSP & SMB Marketing at Intel, about 3 new technologies that will create change in the workplace and lead to opportunities for MSPs.

As an MSP or IT Solution Provider, you need to be on the lookout for new technologies that will change the way your clients can connect, stay productive and become more efficient as a business. So what are some of those technologies on the horizon that will change the modern day workplace?
Listen to this replay to learn about 3 new technologies that will transform your business in the next 12 months!

How to Build a Sustainable Company That Withstands Market Changes - Pensar

September 17, 2015

On this episode of MSPradio, we welcome Mark Williams, CEO of Pensar, who discusses how he's been able to stay in business for over 20 years and adapt to the changing landscape of Managed IT Services.

They say the only constant is change, and that's certainly the case in the Managed IT Services industry. As a business owner, it's important to recognize changes and adapt your business in order to stay relevant in the IT channel.
Listen to the replay now and find out how you can not just survive, but thrive in a changing industry!

Pre-Navigate 2015 Special - from Las Vegas

September 4, 2015

It's officially September which means it's officially Navigate month! In preparation for Navigate 2015, Continuum's annual user conference, we're playing clips from previous guests on MSPradio who are speaking at Navigate 2015. We're also doing a special giveaway this week, so tune in to see how you could win a $50 Amazon Gift Card.

Listen to the replay to hear from some of our awesome Navigate speakers, and if you'll be joining us in Las Vegas this year, find out what you'll learn at their sessions.

Fixing Your Costs To Build a Scalable Company - Frank Bauer

August 27, 2015

On this episode of MSPradio, we chat with Frank Bauer, Sr. Channel Development Manager at Continuum, about how MSPs can fix more of their costs, especially those associated with service delivery, in order to maintain consistent margins.

To build a profitable and growing company, it's important to have repeatable, recurring revenue and to fix as many costs as you can in order to maintain your margins. Building recurring revenue has its challenges, but it can be way more difficult to fix your costs as an MSP because the demands of IT are incredibly episodic.
Listen to the replay now to find out how you can build a more scalable company.

How Project Management Has Evolved for MSPs - John Potash, Vorex

August 20, 2015

On this episode of MSPradio, we chat with John Potash, Implementation Manager at Vorex, about how project management has evolved for MSPs over time and how effectively managing your projects contributes to your overall business success.

The role of MSPs and IT Solution Providers has changed dramatically over the past 10 years. MSPs now serve a much more important role for the businesses they support, which means the projects they are tasked with have increased in importance and complexity.
Listen to the replay now to find out how you can improve your project management processes.

How to Managed Security to Your Service Offerings

August 15, 2015

Security is a hot topic for all businesses these days, even small businesses. That means there's an opportunity for MSPs, but how can you take advantage of this opportunity?

On this episode of MSPradio, we chat with Mark Wadnizak, President & CEO of Voice Smart Networks, about how he's been able to add Managed Security Services to his offering, and how you can do the same.

Tune in now and find out how you can take advantage of the need for security services!

Have any thoughts to share or want to be on an upcoming show? Email us at [email protected]


As a trusted source of information solutions, we earn our position as the market leader through quality products and services. Our goal is to educate, empowering our employees and customers so they may maximize the benefits of an integrated information solution. We offer personalized care to our clients. We pride ourselves in taking the time to explain the purpose of our solution in providing increased profitability and a competitive advantage.

Voice Smart Networks has a total commitment to these values, shaping the way we do business for out team members and our customers.

Hey MSPS, Are You Really Ready to Grow?

August 9, 2015

We all want to grow our business, but not many people stop to ask "Am I really ready to grow?" Sometimes, growing can be a bad thing for your business if you're not ready to accept that growth.

On this episode of MSPradio, we chat with Steve Alexander, CEO of MSP-Ignite, about how to build a scalable company that is ready to take on new growth.


The founding members of MSP-Ignite have been involved in the industry for over fifty years combined. They have been involved in more than a dozen mergers and acquisitions and have a unique understanding of how to grow recurring revenue as well as the overall value of your business. MSP-Ignite brings strong strategic vendor partners to the table in addition to an Advisory Board that will help you achieve your financial goals.

Accelerating Your Growth Through Acquisitions - George Sierchio

August 6, 2015

There's a lot of acquisition activity in the managed services industry. There are opportunities to be acquired as an MSP, but there's also opportunities to make an acquisition and accelerate your growth. But how do you know if you're ready to make an acquisition?

On this episode of MSPradio, we welcome back George Sierchio, Vice President & Senior Partner at Cogent Growth Partners, who talks about how you know if you're ready to acquire and how you can be successful in that acquisition.

Listen to the replay now and learn if you're ready to accelerate your growth!

Continuum’s Navigate 2015 Conference Expectations and Hints

August 4, 2015
We recently celebrated 100 days until Navigate 2015, Continuum's user conference that's taking place in Las Vegas from September 27-29. Since we're so excited for the conference, we're dedicating this week's show to Navigate 2015.

On this week's episode, we hear from Jeanne Hopkins, SVP & CMO at Continuum, about what we can expect from Navigate 2015. We also play segments from two previous radio show guests that will be speaking at Navigate, Scott Spiro & Jay Ryerse.

Tune in now and get excited for Navigate 2015!

A bit about navigate2015

Navigate 2015 is Continuum’s annual user conference—a three-day event (September 27–29, 2015) where 400 Continuum partners will collaborate, share successful strategies, hear from top business and channel speakers and learn more about the Continuum platform.
Continuum partners are the focus of Navigate 2015. This is the chance to accelerate business growth through peer discussion, hands-on training, insightful keynotes, and onsite CompTIA certifications. There will be over 30 breakout sessions, partner roundtables, special presentations, and more. Keynote speakers include the sales and marketing expert Robin Robins, as well as CEO and author Verne Harnish.

Creating Rockstar Managers - Simpler than you think

August 3, 2015
A key step in growing your business is turning your sole contributor employees into managers. This is a big step for your business and if you don't make them successful in this role, you're going to have a tough time sustaining your growth.

On this episode of MSPradio, we chat with David Russell, CEO of MANAGEtoWIN, about what characteristics make a good manager, how to make your managers successful and how you know if you're ready for this next stage of growth.


Their mission is to help rid the world of "bad" bosses. When they help one person manage their people and priorities more effectively it not only improves results on the job, but they go home after each work day a happier person.

MANAGEtoWIN software and consulting provides companies with 10 employees or those with 10,000 employees the tools they need to manage to win.

It’s more than access to data, it’s the RIGHT data to increase your team’s success.

July 31, 2015
MSPs have plenty of data; but this data is typically spread across multiple systems, like a PSA, billing system and CRM. Enabling your teams with the right data at the right time helps make everyone work smarter and more efficiently, but that's difficult to do when your data is hosted across multiple platforms that don't connect to each other.

On this episode of MSPradio, we chat with Ben Smith, VP of Product & Support at Bedrock Data, about how MSPs and small businesses can make more sense out of their data and make sure that their employees have access to the information they need.

Highlights include:

there's a lot you can do to save a lot of your own time as well. One of the reasons we found a Bedrock Data was to really allow people to save all of this time spent dealing with spreadsheets and uploads and downloads and it really is something that the smaller the company you are, the more important it is to automate as much of your back office as you can. Without it you end up not being able to compete at a higher level. The enterprise companies out there have always had these massive operations teams to do all of this work for them and multi-$100,000 a year tools. Well not having it at the SMB level really prevents a lot of folks from actually getting kind of the ramp that they need to take off because they spend too much time on overhead.

So essentially having it flow from the marketing automation where they create their list out to – here are all the people we want to invite to this, getting it back into the marketing automation program allows them to make sure they are sending reminders, follow-ups, any prep work they need to be able to email out automatically. By getting it into their CRM they are also able to determine what sales reps should go to the physical events to meet with their prospects and customers. So they are able to more intuitively send their employees to these small events that they have all the time rather than having all of their people at all of these events all the time not being able to sell what it is they sell, they are able to do this. And then actually taking all of that and getting it into the CRM where they are performing their full sales cycle and feeding that data back to the marketing platform they are actually able to see the email that kicked off the invitation and how that turned into money on the back end of the entire process.

How to Find and Retain the Best Talent for Your Business

July 27, 2015

Finding and retaining good talent is something all small business struggle with. Employee churn is one of the biggest hurdles to growth, so how can you be sure to not just find good talent but keep good talent when it comes to your business?

On this episode of MSPradio, we chat with Wayne Rampey, CEO, and Todd Billiar, Director of Channel Sales & Marketing at VAR Staffing. Wayne and Todd cover some of the key steps in the MSP talent acquisition process and what you need to know to be successful.

Tune in to this replay to learn how to prevent good talent from slipping through your fingers!

Highlights include:

With the demand for experienced technology professionals effectively at an all-time high unemployment in technology professionals is effectively by choice these days. One of the things I like to say is good talent is only unemployed as long as good talent chooses to be. The majority of recent studies I have read placed on employment within the IT vertical anywhere between 1 and 2% depending on the geographic location. Whatever present in there you believe it is it's truly a great time to be an IT professional in the job space today.

Areas of high demand? Well I don't think anyone is going to be surprised. It's the virtualization engineers, those servicing the cloud-based services, security is incredibly large demand today, and it’s almost like a weekly or some kind of breach on the national news. Network design and architecture, mobile device management as you have the UC environment is coming out, you know the voice engineers are in big demand. And then on the non-technical side if you will, we are seeing the operational roles being filled and I feel that being operations managers, the service managers, those types of roles I think that speaks just to the overall health of the IT industry that the operators are willing to take these nonrevenue producing roles and fill them.
In the interviewing process, you really are looking for a number of things. One, are there critical thinking skills? How do they approach a problem? A number of our VAR clients will have some sort of technical screen that is the first or second step. But you have to be careful with that type of screen because sometimes I think we can all agree that engineers like to one up each other as I like to call it – the testosterone technical interview, they just making it harder and harder and they go so far and it's like, “Well, they just don't know enough." And you can almost get out of hand a little bit.

Growth Opportunities with Microsoft & Office365

July 27, 2015
Microsoft is a major player in the technology world and it's important to stay current with its recent moves and future plans. If you're an MSP, you need to know how small businesses are using Microsoft and where the opportunities (and threats) are for you as a channel for Microsoft.

In this episode of MSPradio, we chat with Harry Brelsford, Founder of SMBnation & O365nation, about recent Microsoft updates, how they affect MSPs and where the opportunities are for the channel in the future.

About our guest, Harry Brelsford

Harry Brelsford is the founder of SMB Nation ( from Bainbridge Island, Wash. He is a long-time SMB channel partner who has served customers and mentored other partners (SMB Nation has over 40,000 members who are SMB technology consultants). He oversees the popular SMB Nation worldwide events including webinars, workshops and multi-day conferences. He holds an MBA (and numerous certifications such as MCSE, MCT, CNE, et al) and is the author of 17 books on technology and business topics. He is also the publisher of SMB Partner magazine. His 20 years of SMB technology experience were supplemented by teaching 12+ years at night as an adjunct professor at Seattle Pacific University and other higher-learning institutions. He served as the Dean in the Graduate School of Technology at Aspen University. Harry is an in-demand speaker at industry events. Harry's recent books include the Microsoft Response Point Primer and Microsoft Small Business Server Blueprint. An active entrepreneur, Harry is the force behind the Pocket MBA, Telephonation, Cloud Nation and

About SMB Nation:

SMB Nation is a publishing and events company, targeted at the small and medium business (SMB) channel partner/reseller/consulting/VAR community. SMB Nation spreads the knowledge of SMB technology trends through its conferences, books, SMB PC magazine, online services, and world-wide seminars and workshops. As an active participant in the technology community, SMB Nation has a long history of enthusiastic advocacy and evangelism. The SMB Nation membership base exceeds 40,000 followers worldwide.